Shipping Policy - Fentybeautyusstore
Thank you for choosing Fentybeautyusstore for your beauty needs. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping fees, and related services to ensure you have clear expectations about the delivery of your foundation, lip products, and other purchases.
1. Order Processing Time
All orders placed on Fentybeautyusstore are processed and dispatched within 1-3 business days from the date of order confirmation. Business days exclude weekends and major public holidays. Please note that processing times may be extended slightly during peak shopping seasons (e.g., holidays, sales events) or due to unforeseen logistical issues. We will notify you via email if there is any significant delay in processing your order.
2. Delivery Timeline
Once your order is dispatched, the estimated delivery time is 6-12 days to any destination worldwide. This delivery timeframe is calculated from the date of dispatch and applies to all orders, regardless of your location. Please be aware that delivery times are estimates provided by our shipping partners and may vary slightly due to factors beyond our control, such as customs clearance procedures, local postal delays, or extreme weather conditions.
3. Shipping Fees & Coverage
We are pleased to offer free shipping worldwide on all orders, with no minimum purchase requirement. No additional shipping charges will be added to your order at checkout, and this free shipping benefit applies to all products, including our full range of foundation shades and lip colors.
4. Order Tracking
Once your order is successfully dispatched, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and instructions on how to track the status of your delivery. You can use the tracking number to monitor your order’s progress through our shipping partner’s website or tracking portal. If you do not receive the shipping confirmation email within 4 business days of placing your order, please contact our customer service team for assistance.
5. Shipping Destinations
We offer shipping to all countries and regions worldwide. There are no restrictions on international shipping, and our standard delivery timeline of 6-12 days (after dispatch) applies globally. Please note that for certain international destinations, you may be responsible for any local customs duties, taxes, or fees imposed by your country’s authorities. These charges are not included in your order total and are the sole responsibility of the recipient.
6. Address Accuracy
It is your responsibility to provide a complete, accurate, and valid shipping address during checkout. Fentybeautyusstore is not liable for delivery delays, lost shipments, or non-delivery caused by incorrect or incomplete address information. If you realize you have provided an incorrect address after placing your order, please contact our customer service team immediately at support@fentybeautyusstore.com. We will attempt to update the address if your order has not yet been processed or dispatched; however, we cannot guarantee address changes once the order is in transit.
7. Missing or Delayed Shipments
If your order does not arrive within the estimated delivery timeframe (6-12 days after dispatch), please first use the tracking number to check the latest delivery status. If the tracking information shows no movement for an extended period or indicates a delivery issue, please contact our customer service team within 30 days of the dispatch date. We will investigate the issue with our shipping partner and assist you in resolving it, which may include initiating a search for the package or arranging a replacement or refund if the order is confirmed lost.
8. Contact Us
If you have any questions, concerns, or requests related to shipping, please feel free to contact our customer service team at:
Email: support@fentybeautyusstore.com
We aim to respond to all shipping-related inquiries within 24-48 business hours and will work to ensure your order is delivered smoothly.
