Customer Service Policy
At Fentybeautyusstore, we are committed to providing every customer with exceptional service and a seamless shopping experience. Your satisfaction is our top priority, and we strive to address all your needs promptly, fairly, and professionally. This Customer Service Policy outlines the standards and guidelines for our service to ensure transparency and clarity.
1. Customer Inquiry Support
We welcome and encourage you to reach out with any questions, concerns, or requests related to our products (including our unmatched offering of foundation and lip shades), orders, shipping, returns, or other services. You can contact our customer service team via email at support@fentybeautyusstore.com.
Our team will endeavor to respond to all inquiries within 24-48 business hours (excluding weekends and public holidays). For urgent matters, we will prioritize your request and provide assistance as quickly as possible.
2. Order Processing & Tracking
Once you place an order on Fentybeautyusstore, we will confirm receipt of your order via email within 12 hours. We typically process and ship orders within 1-3 business days. You will receive a shipping confirmation email with a tracking number once your order has been dispatched, allowing you to monitor the delivery status of your package.
If you encounter any issues with your order (e.g., incorrect order details, delayed processing), please contact us immediately with your order number, and we will resolve the problem promptly.
3. Return & Refund Policy
We understand that sometimes a product may not meet your expectations. To ensure your peace of mind, we offer a 30-day return policy for most unused, unopened, and undamaged products (with original packaging intact) from the date of delivery.
Return Process:
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Contact our customer service team at support@fentybeautyusstore.com to request a return authorization (RA) number. Please include your order number, product name, and reason for return in your email.
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Once your return request is approved, we will send you detailed return instructions. Please ship the product back to us with the RA number clearly marked on the package.
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We will inspect the returned product upon receipt. If the return meets our policy requirements, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exceptions: Due to hygiene and safety reasons, opened or used foundation and lip products cannot be returned or refunded, unless they are defective or damaged upon delivery. If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the product and packaging, and we will arrange for a replacement or full refund.
4. Product Quality Assurance
All products sold on Fentybeautyusstore undergo strict quality control checks to ensure they meet our high standards. If you receive a product that is defective, expired, or not as described, please contact us immediately. We will investigate the issue and provide a satisfactory solution, which may include a replacement, refund, or store credit.
5. Privacy Protection
We respect your privacy and are committed to protecting your personal information. Any personal data collected during your shopping experience (e.g., name, contact information, payment details) will be used solely for the purpose of processing your order, providing customer service, and improving our services. We will not share your personal information with third parties without your consent, except as required by law.
6. Service Improvements
We value your feedback and use it to continuously improve our products and services. If you have any suggestions or comments about our customer service, please feel free to share them with us via email. Your input helps us better serve you and our entire customer community.
Thank you for choosing Fentybeautyusstore. We are dedicated to making your shopping experience enjoyable and stress-free. If you have any further questions about our customer service policy, please do not hesitate to contact us.
Customer Service Email: support@fentybeautyusstore.com
