Refund Policy - Fentybeautyusstore

1. Eligibility for Refunds

• You return unused, unopened, and undamaged products (with original packaging and tags intact) within 30 calendar days from the date of delivery. This applies to all our products, including our extensive range of foundation shades and lip colors.
• You receive a defective, damaged, or incorrect product (e.g., wrong shade, wrong item) upon delivery. To qualify for a refund in this case, you must notify us within 7 calendar days of receiving the product.
• Your order is canceled by Fentybeautyusstore due to stock unavailability, technical errors, or other unforeseen circumstances that prevent us from fulfilling the order.

• Products that have been opened, used, or tampered with (except for defective products as outlined above). Due to hygiene and safety standards, opened foundation and lip products cannot be returned or refunded under any other circumstances.
• Products returned after the 30-day return window has expired.
• Products returned without their original packaging, tags, or proof of purchase (e.g., order confirmation email, receipt).
• Free gifts or promotional items that were included with your purchase.

2. Refund Request Process

1. Contact our customer service team via email at support@fentybeautyusstore.com to initiate your refund request. Please include the following information in your email:
   1. Your order number (found in your order confirmation email).
   2. The name and SKU of the product(s) you wish to return for a refund.
   3. A detailed reason for your refund request (e.g., unused/unopened, defective, incorrect item).
   4. For defective or damaged products: Clear photos of the product, its packaging, and the damage/defect (this helps us process your request more efficiently).
2. Our customer service team will review your request within 24-48 business hours (excluding weekends and public holidays). If your request is approved, we will send you a Return Authorization (RA) number and detailed return shipping instructions via email.
3. Ship the product(s) back to us in accordance with the provided instructions. Please clearly mark the RA number on the outer packaging of your return shipment—returns without a valid RA number may be delayed or rejected.
4. We will inspect the returned product(s) upon receipt to verify eligibility for a refund. This inspection typically takes 3-5 business days after we receive your return.

3. Refund Processing & Timing

• We will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal).
• The time it takes for the refund to appear in your account depends on your payment provider and financial institution. Typically, refunds take 3-10 business days to be reflected in your account, but this may vary.
• Shipping costs paid at the time of purchase are non-refundable, unless the refund is due to our error (e.g., defective product, incorrect order, canceled order by us).

4. Refund Exceptions & Special Cases

5. Contact Us